Privacy policy

Privacy Policy

Last Updated: [15-02-2024]

This Privacy Policy describes how SharkSlider ("the Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from sharkslider.shop (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

2. Information We Collect

We collect personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

Personal Information We Collect Directly from You

  • Contact Details: Name, address, phone number, and email.

  • Order Information: Billing address, shipping address, payment confirmation, email, and phone number.

  • Account Information: Username, password, and security questions.

  • Shopping Information: Items you view, add to your cart, or save to your wishlist.

  • Customer Support Information: Information you include in communications with us (e.g., messages or emails).

Information We Collect Automatically

  • Usage Data: Information about how you access and use our Site, including device information, browser type, IP address, and network connection.

  • Cookies: We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. For more details, see our Cookie Policy or visit Shopify's Cookie Policy.

Information We Obtain from Third Parties

  • Service Providers: Vendors who support our Site and Services, such as Shopify and payment processors.

  • Marketing Partners: Information from third-party platforms for advertising and analytics purposes.

3. How We Use Your Personal Information

We use your personal information for the following purposes:

  • Providing Products and Services: To process payments, fulfill orders, and manage your account.

  • Marketing and Advertising: To send promotional communications and show you personalized ads (with your consent).

  • Security and Fraud Prevention: To detect and prevent fraudulent or malicious activity.

  • Communication: To provide customer support and improve our Services.

  • Legal Compliance: To comply with applicable laws and regulations.

4. Legal Basis for Processing (GDPR Compliance)

Under the GDPR, we process your data based on the following legal grounds:

  • Contractual Necessity: To fulfill orders and provide services you request.

  • Consent: For marketing communications and cookies (you can withdraw consent at any time).

  • Legitimate Interests: To improve our website and prevent fraud.

  • Legal Obligations: To comply with applicable laws.

5. How We Disclose Your Information

We may disclose your personal information in the following circumstances:

  • Service Providers: Vendors who perform services on our behalf (e.g., payment processing, shipping, and IT support).

  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

  • Legal Obligations: To comply with legal requests or protect our rights.

  • Marketing Partners: For personalized advertising (with your consent).

We do not sell your personal information to third parties.

6. International Data Transfers

Your personal information may be transferred, stored, and processed outside your country of residence, including in the United States. We ensure adequate safeguards are in place, such as the European Commission’s Standard Contractual Clauses, to protect your data during international transfers.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

8. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you.

  • Rectification: Correct inaccurate or incomplete data.

  • Erasure: Request deletion of your data under certain conditions.

  • Restriction: Limit how we use your data.

  • Data Portability: Receive your data in a structured, commonly used format.

  • Objection: Object to processing based on legitimate interests or for direct marketing.

  • Withdraw Consent: Withdraw consent for marketing or cookies at any time.

To exercise these rights, contact us at sharkslider.help@gmail.com.

9. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and analyze website traffic. You can manage cookie preferences through your browser settings. Blocking cookies may affect the functionality of our Site.

10. Children’s Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected such data, please contact us immediately.

11. Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

12. Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before providing any personal information.

13. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at:
Email: sharkslider.help@gmail.com
Customer Support Hours: [9am-5pm]

14. Complaints

If you have complaints about how we process your personal information, please contact us. If you are not satisfied with our response, you may lodge a complaint with your local data protection authority.