Refund policy

Return & Refund Policy

Effective Date: [2024-02-15]

At Shark Slider, we love our customers and want you to love your purchases without the stress of being stuck with an item you don’t like. We understand the difficulties of shopping online and are committed to providing top-notch service to ensure a hassle-free experience.

Returns

We accept returns within 30 days of the delivery date, in accordance with Swedish and European Union consumer protection laws. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In its original packaging.
  • Free from damage caused by improper use or wear and tear.

Certain items are non-returnable, including:

  • Used or worn slippers.
  • Intimate or sanitary goods (such as undergarments).
  • Hazardous materials, flammable liquids, or gases.
  • Items purchased on final sale or clearance.
  • Gift cards.

To initiate a return, please contact our customer support at sharkslider.help@gmail.com with your order number and reason for return. We may require a receipt or proof of purchase (such as an order confirmation email).

For international orders, return policies may vary based on local regulations. We will adhere to the consumer protection laws of the respective country where applicable.

Return Shipping:

  • Customers are responsible for return shipping costs unless the product was received damaged, defective, or incorrect.
  • If returning an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
  • For international returns, customs duties and taxes paid are non-refundable. Customers may be responsible for return customs fees, depending on their country’s regulations.

Refunds

Once we receive your return and inspect the item, we will notify you via email regarding approval or rejection of your refund.

If approved, your refund will be processed within 5-7 business days to your original payment method. Please note:

  • Shipping fees are non-refundable unless the return is due to a defective or incorrect item.
  • If you receive a refund, the cost of return shipping may be deducted if applicable.
  • International refunds may take longer to process due to currency exchange rates and banking procedures.

Under Swedish and EU law, refunds must be processed within 14 days of receiving the returned item.

Late or Missing Refunds

There is often some processing time between financial institutions before a refund is posted (typically 2-3 business days). If you still have not received your refund after this timeframe, please send us an email at sharkslider.help@gmail.com, and we will investigate further.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, please contact us at sharkslider.help@gmail.com within 7 days of receiving your item.

For international exchanges, additional shipping fees and customs duties may apply.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a digital gift certificate will be emailed to you.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us at sharkslider.help@gmail.com within 48 hours of delivery. We will review your claim based on delivery confirmation from the carrier.

If damage is not reported within this 48-hour period, we may not be able to honor your claim.

Consumer Rights & Legal Compliance

This policy complies with Swedish and EU consumer protection laws, including:

  • The EU Consumer Rights Directive (2011/83/EU), which provides a 14-day withdrawal period for online purchases.
  • The Swedish Consumer Sales Act (Konsumentköplagen), which protects customers from defective products.
  • The General Data Protection Regulation (GDPR), ensuring customer data protection.

For international customers, we will comply with relevant consumer laws applicable in their country where required.

Shipping Information

We offer worldwide shipping. Delivery times may vary depending on the destination country. Customers are responsible for any applicable customs duties, taxes, or import fees imposed by their local authorities. We are not responsible for shipping delays caused by customs processing or external factors beyond our control.

Feedback

We value your feedback, questions, and concerns! Feel free to email us at sharkslider.help@gmail.com to share your experience. We take your feedback seriously and are always looking to improve our service.

Contact Us

If you have any questions regarding our return and refund policy, feel free to reach out to us at:

We appreciate your business and are committed to ensuring your satisfaction!