Shipping policy

Shipping Policy

Last Updated: [2024-02-15]

Thank you for choosing SharkSlider! We strive to deliver your orders as quickly and efficiently as possible. Please review our Shipping Policy carefully to understand how we handle orders, shipping timelines, and related matters.

1. Shipping Times

Due to high demand and order volume, orders can take 10–21 days to be delivered. However, most orders are delivered within 7–14 business days.

Estimated Shipping Times by Location

Location Estimated Shipping Time
United States 7–14 business days
Canada 7–15 business days
Australia 7–15 business days
Europe 7–15 business days
Worldwide 7–15 business days

Note:

  • The times listed above are estimates in business/working days and do not include our 2–5 day processing time.

  • Shipping times may vary depending on the destination country, customs clearance, and other factors beyond our control.

2. Shipping Process

Order Processing

  • We require 2–5 business days to process and fulfill your order before it is handed over to our shipping carrier.

  • During peak seasons or holidays, processing times may extend to up to 10 days.

Address Changes

  • Once your order has begun processing, we cannot make any changes, including address changes. Please ensure your shipping address is correct at checkout.

Multiple Items

  • If your order contains multiple items, they may be shipped separately and arrive on different dates due to differences in manufacturing or warehouse locations.

3. Shipping Carriers

We partner with major international shipping companies and local couriers to deliver your orders directly to your door. This allows us to offer flat-rate worldwide shipping.

4. Tracking Your Order

  • All orders are processed with tracking numbers. You will receive a Shipping Confirmation email with your tracking information once your order is dispatched.

  • For some carriers, it may take several days for tracking information to update in their system. If your tracking number does not update within 5 business days, please contact us at sharkslider.help@gmail.com.

5. Deliveries

  • While we strive to deliver your order on time, specific delivery dates are not guaranteed.

  • Delivery times may be affected by factors beyond our control, including:

    • Customs clearance procedures.

    • Holidays or severe weather conditions.

    • Labor disputes or protests.

6. Duties, Taxes, and Customs Fees

  • International shipments may be subject to import taxes, duties, and customs clearance fees. These charges are the sole responsibility of the recipient.

  • SharkSlider has no control over these fees and cannot predict their amount. We recommend contacting your local customs office for more information.

  • If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.

7. Lost, Stolen, or Damaged Packages

  • SharkSlider is not responsible for lost, stolen, or damaged packages once they have been handed over to the shipping carrier.

  • If your tracking information states that your package was delivered but you have not received it, please:

    1. Report the issue to your local postal service or shipping carrier.

    2. File a claim with the carrier directly.

Note: We rely on the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests. If an issue is not reported promptly, we may not be able to honor your claim.

8. Wrong Address Disclaimer

  • It is the buyer’s responsibility to ensure the shipping address provided at checkout is accurate.

  • Once an order is placed, we cannot make changes to the shipping address. If the order has already been processed, we cannot retrieve it for an address change.

9. Feedback

We value your feedback and are always striving to improve our services. If you have any questions, concerns, or suggestions, please feel free to email us at sharkslider.help@gmail.com.

10. Contact Information

If you have any questions about our Shipping Policy, please contact us at:
Email: sharkslider.help@gmail.com
Phone: +46 76 205 16 60
Address: Stockholm 17742, Sweden